Refund policy
Return & Refund Policy – PETSNALA
At PETSNALA, customer satisfaction is important to us. We want you and your pets to enjoy every purchase.
30-Day Return Policy
We offer a 30-day return period from the date you receive your order.
To request a return, please contact our customer support team at guydanielbelle@gmail.com, providing your order number and the reason for your request.
Items returned under our voluntary 30-day policy must be unused, in their original condition and packaging, with all accessories included.
These conditions do not limit your statutory consumer rights.
How to Request a Return
Please contact us before sending any products back.
Once your request has been reviewed, we will provide return instructions and the appropriate return address.
Return addresses may vary depending on the product and fulfillment location.
Please do not send products to an address without receiving return instructions from our customer support team.
Return Shipping Costs
For voluntary returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.
If you receive a damaged, defective, or incorrect product, please contact us. We will arrange an appropriate solution at no additional cost to you, in accordance with applicable consumer protection laws.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs where possible.
We will review your request and arrange a replacement, refund, or other appropriate remedy in accordance with applicable law.
European Union Right of Withdrawal
Customers covered by European Union consumer protection laws generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, contact us by email with a clear statement of your decision to withdraw.
Once you notify us, you generally have another 14 days to send the goods back.
Refunds under the statutory right of withdrawal will be processed in accordance with applicable law, including any eligible standard delivery charges. We may withhold the refund until the goods are received or evidence of their return is provided, where permitted by law.
Any applicable legal exceptions will be respected.
Refunds
Once your return has been received and reviewed, we will notify you of the refund status.
Approved refunds will be issued to your original payment method.
Refunds under statutory withdrawal rights will be processed within the legally required timeframe. Other approved refunds will normally be processed within 10 business days.
Your bank or payment provider may require additional processing time.
Non-Returnable Items
Certain products may be excluded from voluntary returns, including personalized items and sealed hygiene-related products that have been opened, where applicable.
These exclusions do not override mandatory consumer rights.
Contact Us
For questions about returns, refunds, or your order, please contact:
PETSNALA Customer Support
Email: guydanielbelle@gmail.com
Website: https://petsnala.com/